Exports can fail for various reasons. The following table describes some of the most common reasons, with actions you can take to address the failures:
Reason for failure
Suggested action
More information
Invalid location or account information
Make sure your credentials and other information is correct for the cloud account and location you are exporting to.
A dimension or metric in the report was removed from the data view
Contact your system administrator to see which components were removed from the data view. You might need to use a different data view in your export, or remove components from your table that are no longer available.
Depending on your license type, you can export a maximum of 3 million, 30 million, 150 million, or 300 million rows. Update the table you are exporting to reduce the number of total rows.
A data governance policy that is enforced by your organization restricts components in your table from being exported
Contact your system administrator to see which components are restricted from being exported. Remove the restricted components prior to exporting.
Filter on Data Governance policies in data views section in Labels and policies
Contact Adobe Customer Care
If you continue to experience issues, contact Adobe Customer Care. When contacting customer care regarding a failed export, make sure you have the following information available:
