Column settings let you configure column formatting, some of which can be conditional.
This video demonstrates the functionality using Adobe Analytics. However, the functionality is similarly available in Customer Journey Analytics. Be aware of the following differences in terminlogy.
Adobe Analytics | Customer Journey Analytics |
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Segments | Filters |
Visitor | Person |
Visit | Session |
Hit | Event |
To access Column settings, select in the column heading.
You can edit settings for multiple columns at once. Select multiple columns and select in any one of the selected columns. Any change that you make applies to all columns with cells selected in them.
Option | Description |
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Show total | Show a client-side sum of the column. This total does not de-duplicate metrics like sessions or persons. |
Show grand total | Show a server-side sum of the column. The grand total de-duplicates metrics like sessions or persons. |
Show sparkline | Show a line chart at the column header. |
Number | Determine if a cell shows/hides the numeric value for the metric. For example, if the metric is Page Views, the numeric value is the number of page views for the row item. |
Percent | Determine if a cell shows/hides the percent value for the metric. For example, if the metric is Page Views, the percent value is the number of page views for the row item, divided by the total page views for the column. Note: Percentages greater than 100% are possible to ensure to be accurate. The upper bound cap can move to 1,000% to prevent columns width become too large. |
Show anomalies | Determine if anomaly detection is run on the values in this column. |
Show forecast | Determine if forecast values are shown in this column. |
Wrap header text | Wrap the header text in Freeform tables to make headers more readable and tables more shareable. Wrapping is useful for PDF rendering and for metrics with long names. Enabled by default. |
Interpret zero as no value | Determine, for cells with a 0 value, whether to show a 0 or a blank cell. This interpretation is useful when you look at data for each day of a month, and some days are in the future. Instead of showing 0’s for future dates, blank cells are shown instead. Charts respect this setting as well (that is, the charts do not show a line or bar with 0 values). |
Background | Determine if a cell shows/hides all cell formatting, including the bar graph and conditional formatting. |
Bar Graph | Show a horizontal bar graph representing the cell’s value relative to the total for the column. |
Conditional Formatting | Use conditional formatting. See the section below. |
Table Cell Preview | A preview of how each cell appears with the currently selected formatting options applied. |
Use non-default attribution model | Use a non-default attribution model. See the section below. |
Conditional formatting applies formatting to upper, midpoint, and lower limits that you can define. Applying conditional formatting within Freeform tables is also automatically enabled on breakdowns, unless Custom limits are selected.
Conditional formatting options | Description |
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** Use percent limits** | Change the limit range to be based on percentages rather than absolute values. The percentage limit range works for metrics that are solely percentage based (like Bounce Rate) and for metrics that have a count and a percentage (like Page Views). |
Auto-generated | Automatically calculate upper/mid/lower limits based on the data. The upper limit is the largest value in this column. The lower limit is the lowest, and the midpoint is the average of the upper and lower limits. |
Custom | Manually assign Upper limit, Midpoint and Lower limit. Limits provide the flexibility to determine when a column value becomes good, average, or poor. |
Conditional formatting palette | Apply a preconfigured color set to cells. Depending on which of the four available color schemes you select, different colors are assigned to high values, midpoint values, and low values. Replacing a dimension in the table resets the conditional formatting limits. Replacing a metric recalculates the limits for that column (where a metric is on the X axis and a dimension is on the Y axis). |
You can override the default attribution model that is configured in Data views.
Consider the following when updating a component’s attribution to a non-default attribution model:
When using the component in a report with a single dimension: The component’s attribution ignores the allocation model when a non-default attribution model is used.
When using the component in a report with multiple dimensions: The component’s attribution retains the allocation model when a non-default attribution model is used.
Multiple dimensions are available only when exporting data to the cloud.
For more information about allocation, see Persistence component settings.
To use a non-default attribution model for a metric in an Analysis Workspace:
Select Use non-default attribution model. When already selected, use Edit to edit the attribution model. Or unselect to return to the default attribution model.
In Column attribution model, select a Model and a Lookback window. The lookback window determines the window of data attribution that is applied for each conversion.
An attribution model determines which dimension items get credit for a metric when multiple values are seen within a metric’s lookback window. Attribution models only apply when there are multiple dimension items set within the lookback window. If only a single dimension item is set, that dimension item gets 100% credit regardless of attribution model used.
Icon | Attribution model | Definition |
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Last Touch | Gives 100% credit to the touch point occurring most recently before conversion. This attribution model is typically the default value for any metric where an attribution model is not otherwise specified. Organizations typically use this model where the time to conversion is relatively short, such as with analyzing internal search keywords. | |
First Touch | Gives 100% credit to the touch point first seen within the attribution lookback window. Organizations typically use this model to understand brand awareness or customer acquisition. | |
Linear | Gives equal credit to every touch point seen leading up to a conversion. It is useful where conversion cycles are longer or require more frequent customer engagement. Organizations typically use this attribution model measuring mobile app notification effectiveness or with subscription-based products. | |
Participation | Gives 100% credit to all unique touch points. Since every touch point receives 100% credit, metric data typically adds up to more than 100%. If a dimension item appears multiple separate times leading up to a conversion, values are deduplicated to 100%. This attribution model is ideal in situations where you want to understand which touch points customers are exposed to the most. Media organizations typically use this model to calculate content velocity. Retail organizations typically use this model to understand which parts of their site are critical to conversion. | |
Same Touch | Gives 100% credit to the same event where the conversion occurred. If a touch point does not happen on the same event as a conversion, It is bucketed under “None”. This attribution model is sometimes equated to having no attribution model at all. It is valuable in scenarios where you do not want values from other events affecting how a metric gives credit to dimension items. Product or design teams can use this model to assess the effectiveness of a page where conversion happens. | |
U Shaped | Gives 40% credit to the first interaction, 40% credit to the last interaction, and divides the remaining 20% to any touch points in between. For conversions with a single touch point, 100% credit is given. For conversions with two touch points, 50% credit is given to both. This attribution model is best used in scenarios where you value the first and last interactions the most, but don’t want to entirely dismiss additional interactions in between. | |
J Curve | Gives 60% credit to the last interaction, 20% credit to the first interaction, and divides the remaining 20% to any touch points in between. For conversions with a single touch point, 100% credit is given. For conversions with two touch points, 75% credit is given to the last interaction, and 25% credit is given to the first. Similar to U-Shaped, this attribution model favors the first and last interactions, but more heavily favors the last interaction. | |
Inverse J | Gives 60% credit to the first touch point, 20% credit to the last touch point, and divides the remaining 20% to any touch points in between. For conversions with a single touch point, 100% credit is given. For conversions with two touch points, 75% credit is given to the first interaction, and 25% credit is given to the last. Similar to J-Shaped, this attribution model favors the first and last interactions, but more heavily favors the first interaction. | |
Time Decay | Follows an exponential decay with a custom half-life parameter, where the default is 7 days. The weight of each channel depends on the amount of time that passed between the touch point initiation and the eventual conversion. The formula used to determine credit is 2^(-t/halflife) , where t is the amount of time between a touch point and a conversion. All touch points are then normalized to 100%. Ideal for scenarios where you want to measure attribution against a specific and significant event. The longer a conversion happens after this event, the less credit is given. |
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Custom | Allows you to specify the weights that you want to give to first touch point, last touch point, and any touch points in between. Values specified are normalized to 100% even if the custom numbers entered do not add to 100. For conversions with a single touch point, 100% credit is given. For interactions with two touch points, the middle parameter is ignored. The first and last touch points are then normalized to 100%, and credit is assigned accordingly. This model is ideal for analysts who want full control over their attribution model and have specific needs that other attribution models do not fulfill. | |
Algorithmic | Uses statistical techniques to dynamically determine the optimal allocation of credit for the selected metric. The algorithm used for attribution is based on the Harsanyi Dividend from cooperative game theory. The Harsanyi dividend is a generalization of the Shapley value solution (named after Lloyd Shapley, a Nobel Laureate economist) to distributing credit among players in a game with unequal contributions to the outcome. At a high level, attribution is calculated as a coalition of players to which a surplus must be equitably distributed. Each coalition’s surplus distribution is determined according to the surplus that was previously created by each subcoalition (or previously participating dimension items) recursively. For more details, see John Harsanyi’s and Lloyd Shapley’s original papers: Shapley, Lloyd S. (1953). A value for n-person games. Contributions to the Theory of Games, 2(28), 307-317. Harsanyi, John C. (1963). A simplified bargaining model for the n-person cooperative game. International Economic Review 4(2), 194-220. |
A lookback window is the amount of time a conversion should look back to include touch points. If a dimension item is set outside of the lookback window, the value is not included in any attribution calculations.