Follow the steps on this page only after you complete all previous upgrade steps. You can follow the recommended upgrade steps (recommended for most organizations), or you can follow steps that are dynamically generated for your organization with the Customer Journey Analytics Upgrade Guide.
A set of steps that lead to an ideal Customer Journey Analytics implementation.
For detailed information, see Upgrade from Adobe Analytics to Customer Journey Analytics.
A new upgrade guide is available that dynamically generates upgrade steps that are tailored for your organization and your unique circumstances.
To access the guide from Customer Journey Analytics, select the Workspace tab, then select Upgrade to Customer Journey Analytics in the left panel. Follow the on-screen instructions.
You can manually install the Platform Web SDK by adding the base code directly to each page in your implementation.
Follow the steps in the section, Option 2: Installing the prebuilt standalone version in Install Web SDK in the Web SDK Guide.
Continue following the recommended upgrade steps or the dynamically generated upgrade steps in the Customer Journey Analytics Upgrade Guide. To access the guide from Customer Journey Analytics, select the Workspace tab, then select Upgrade to Customer Journey Analytics in the left panel. Follow the on-screen instructions.