- Adobe Customer Journey Analytics Guide
- Release Notes
- Get Started
- Customer Journey Analytics and Adobe Analytics
- Upgrade to Customer Journey Analytics
- Recommended upgrade process
- Architect and create a schema
- Create a datastream
- Create datasets
- Implement the Web SDK with tags
- Implement the Web SDK manually
- Implement the Web SDK with the API
- Create a connection
- Create a data view
- Create a marketing channel derived field
- Validate data flow
- Set up Streaming Media Collection
- Retain historical data with the Analytics source connector
- Evaluate when to disable Adobe Analytics
- Disable Adobe Analytics
- Alternative upgrade methods
- Other upgrade scenarios
- Additional information
- Comparison with Adobe Analytics
- Evolution from Adobe Analytics
- User Guide for Adobe Analytics users
- Upgrade to Customer Journey Analytics
- Data ingestion
- Connections
- Data Views
- Tools
- Workspace projects
- Analysis Workspace overview
- Perform basic analysis
- Perform advanced analysis
- Projects
- Templates
- Visualizations
- Panels
- Curate, share and schedule projects
- Export
- Anomaly Detection
- Forecasting
- Table of contents
- User preferences
- Workspace FAQs and more
- Content Analytics
- Analytics dashboards
- Guided analysis
- Components
- Overview
- Use components in Analysis Workspace
- Add component descriptions
- Annotations
- Scheduled projects
- Audiences
- Dimensions
- Metrics
- Segments
- Calculated metrics
- Overview
- Calculated metrics workflow
- Create calculated metrics
- Build calculated metrics
- Find metrics
- Metric type and attribution
- Build a participation metric
- Segmented metrics
- Stack and replace segments
- Filter calculated metrics
- Mark calculated metrics as favorites
- Copy calculated metrics
- Use functions
- Tag calculated metrics
- Approve calculated metrics
- Share calculated metrics
- Manage calculated metrics
- Examples
- Calculated metrics templates
- Basic functions
- Advanced functions
- Date ranges
- Alerts
- Exports
- Data Dictionary
- Report Builder
- Reporting Activity Manager
- Stitching
- Adobe integrations
- Data Governance
- Use cases
- Labs
- Troubleshooting
- Tech notes
- Customer Journey Analytics API
Implement the loader tag for the Web SDK extension
Follow the steps on this page only after you complete all previous upgrade steps. You can follow the recommended upgrade steps (recommended for most organizations), or you can follow steps that are dynamically generated for your organization with the Customer Journey Analytics Upgrade Guide.
- Recommended upgrade steps (Recommended for most organizations)
A set of steps that lead to an ideal Customer Journey Analytics implementation.
For detailed information, see Upgrade from Adobe Analytics to Customer Journey Analytics.
- Customer Journey Analytics Upgrade Guide (Custom steps tailored to the specific needs of your organization)
A new upgrade guide is available that dynamically generates upgrade steps that are tailored for your organization and your unique circumstances.
To access the guide from Customer Journey Analytics, select the Workspace tab, then select Upgrade to Customer Journey Analytics in the left panel. Follow the on-screen instructions.
You must install your tag on the website you want to track, which implies placing code in the header tag of your website’s template.
The following process describes how to get the code that references your tag. For supplemental information, see the Implementation guides for tags and event forwarding in the Experience Platform documentation.
To get the code that references your tag:
-
Log in to experience.adobe.com using your Adobe ID credentials.
-
In Adobe Experience Platform, go to Data Collection > Tags.
-
On the Tag Properties page, select your newly created tag from the list of properties to open it.
-
Select Environments in the left rail.
-
From the list of environments, select the correct install (box) button.
In the Web Install Instructions dialog, select the copy button next to the script code that should read like:
<script src="https://assets.adobedtm.com/2a518741ab24/.../launch-...-development.min.js" async></script>>
-
Select Close.
Instead of the code for the development environment, you could have selected another environment (staging, production) based on where you are in the process of deploying the Adobe Experience Platform Web SDK.
See Environments for more information.
-
Continue following the recommended upgrade steps or the dynamically generated upgrade steps in the Customer Journey Analytics Upgrade Guide. To access the guide from Customer Journey Analytics, select the Workspace tab, then select Upgrade to Customer Journey Analytics in the left panel. Follow the on-screen instructions.
