Lets you transfer ownership of components such as projects, filters, and calculated metrics to other users to ensure continuity and appropriate access. Learn more
October 15
Guided analysis: Embed in Workspace
Guided analysis is now available directly in Analysis Workspace, enabling users to create dashboards with comprehensive insights from panels, visualizations, and guided analyses. From a new left rail section, you can create new guided analyses to add to your projects. You can also access saved guided analyses that can be re-used as building blocks across many projects.
October 2, 2024
October 31, 2024
Product usage
See how your organization uses Customer Journey Analytics. Enabling this feature creates a dataset in Adobe Experience Platform that collects data when anyone in your organization uses Analysis Workspace. A connection and a data view are also automatically created, giving you access to dimensions like top project types, most active users, and most popular components used in projects. Learn more
October 23, 2024
January, 2025
Journey canvas visualization
Journey canvas is a visualization in Analysis workspace that allows you to analyze how people proceed through or fall out of a defined journey. Build analyses of user journeys by creating a flexible graph of nodes and arrows representing any combination of events, dimension items, and filters. Drag nodes on the canvas to rearrange the events and conditions of the journey. As you do, data updates accordingly.
Customers with access to Adobe Journey Optimizer can analyze existing Journey Optimizer journeys.
Panel filters and column filters are now included when creating an audience
When creating an audience from a visualization within Analysis Workspace, panel filters and column filters are now included as additional criteria. If the filters aren’t needed, they can be removed prior to publishing the audience. Previously, any filters applied to the panel or to the column of a visualization in Analysis Workspace were ignored when creating an audience.
For information about how to create an audience from Customer Journey Analytics, see Create and publish audiences.
Additional information in the “Used in” column in the calculated metric manager and filter manager
The “Used in” column in the calculated metric manager and filters manager contains the following new reporting areas:
Report Builder: Shows the number of calculated metrics or filters that are being used in the Report Builder.
Ad hoc components: Shows the number of ad hoc calculated metrics or ad hoc filters that are being used in projects. These ad hoc calculated metrics and filters (otherwise known as “quick calculated metrics” and “quick filters”) can be used only in the project where they were created, so they are reported separately from the “Project” reporting area in the “Used in” column.
Alerts in Customer Journey Analytics allow you to be notified based on changed percentages or specific data points.
Depending on your Customer Journey Analytics package, you can also use alerts to be triggered based on anomaly thresholds. These alerts (also known as “Intelligent Alerts”), provide granular controls that integrate with Anomaly Detection, triggering when you need them most.
The process of using alerts in Customer Journey Analytics is nearly identical to using alerts in Adobe Analytics. One key difference is that hourly alerts are not available in Customer Journey Analytics. This difference is because data ingestion for the various kinds of event data that can be ingested is complete only after a delay, typically ranging from 3 to 9 hours past the data event time.
For more information about the differences when using alerts in Customer Journey Analytics from Adobe Analytics, see Alerts feature comparison.
The dataset activity page does not display information about batches since the Analytics Source Connector is entirely managed by Adobe. You can monitor that data is flowing by looking at the metrics around ingested records. Read the guide on creating a source connection for Analytics data for more information.
Available now
Guided analysis: Embed in Workspace
Combine multiple guided analyses into a single view in Analysis Workspace. (Documentation link to follow)
Allows you to bring in time-series data that does not have a person ID. This time-series data can be used to support various use cases, such as:
Presenting high-level performance indicators as part of or next to event-level data. This can include something as simple as a date and a single metric value or include multiple dimensions and metrics, like advertising impressions, email opens, advertising spend, cost of good sold, and more.
Uploading targets or goals at an hourly or daily basis, then positioning these targets or goals against event-level metrics. This helps visualize how metrics are trending against the organizational targets or goals.
Audiences are published to a new “Audiences” section in Experience Platform
Audiences that are published from Customer Journey Analytics are now available in the new “Audiences” section in Adobe Experience Platform.
Previously, audiences that were published from Customer Journey Analytics were available in Experience Platform under the “Segments” section.
This improvement provides the following benefits:
Audiences no longer have a 1-hour delay before they appear in Experience Platform; they are available seconds after they are published.
Audiences can be sorted in Experience Platform by using the “Origin” column, which displays the application from which the audience was originally published.
Filter and sort options in Experience Platform enable you to find the relevant audiences more quickly.
Administrators can also limit the types of accounts that users can create and use. Account types include Google Cloud Platform, Azure RBAC, Amazon S3, AEP Data Landing Zone, Snowflake, and so forth.
Previously, any user could create, edit, and use accounts and locations for any type of account.
July 11, 2024
July 19, 2024
Derived Fields - Deduplicate function
The Deduplicate function in Derived Fields helps you to prevent counting a value multiple times.
July 17, 2024
Guided Analysis provisioning for Customer Journey Analytics customers
Guided analysis enables users to self-serve high quality data and insights about the customer journey through guided workflows, built on the cross-channel data of Customer Journey Analytics.
Cross-functional teams, from marketing to product, can connect in real time to use and understand these reports.
Up to 11 guided analysis views are now available within Customer Journey Analytics packages. Learn more
July 17, 2024
Share accounts and locations that are used for export and import
Users can now make the accounts and locations they create available to all users in their organization. Only account and location owners and system administrators can edit and delete accounts and locations. Previously, accounts and locations could be used only by the user who created them. These settings are available when users configure cloud export accounts and configure cloud export locations.
June 12, 2024
July 19, 2024
Fixes in Customer Journey Analytics
AN-306000; AN-288748; AN-351547; AN-351110
Important notices for Customer Journey Analytics Administrators
Allows you to ask natural-language questions in the Customer Journey Analytics UI and get answers based on Customer Journey Analytics documentation. Learn more
June 6, 2024
Graph-based stitching
Through Graph-based stitching, you can use the identity graph from the Experience Platform Identity Service to get a better view of the customer journey by:
Joining datasets with different identifiers without having to extract, transform and load additional data to reflect a single identifier.
Improving coverage of preferred or golden identity for a single dataset by sharing identities across datasets.
Aligning profiles created in Real-Time Customer Data Platform and Journey Optimizer with people in Customer Journey Analytics.
To support person-based lookups on B2B data (including accounts, opportunities, marketing lists and campaigns), you can transform B2B lookup datasets. This transformation is available only for datasets with data for B2B lookup schemas, based on the following classes:
Lets you do simple math operators within data views to answer questions about your users. For example, you can combine product, warranty and shipping revenue. Learn more
June 5, 2024
Derived Fields - Next or Previous Function
Lets you look at what the next or previous value is. For example, what were the previous marketing channels someone interacted with prior to the selected marketing channel? Or, what was the page users interacted with prior to or after the selected page? What is the most popular channel users interact with before going in-store? Learn more
June 12, 2024
Derived Fields - Summarize Function
Provides the ability to apply aggregation-type functions to metrics or dimensions at event, session, and user levels. Learn more
June 26, 2024
Derived Fields - Deduplication Function
Helps prevent the repeated counting of a value. Can be applied at the User or Session level or based on the unique value of a dimension. (Documentation link to follow)
July 10, 2024
Ingestion Prioritization and Latency
You can now ingest your events data in Customer Journey Analytics within 90 minutes (SLT), regardless of whether the data is 24 hours, 48 hours, or 7 days old. Note that this capability differs based on the SKU package your company purchased:
Customer Journey Analytics Priority Ingestion Basic: 24-hour-old data within 90-minute SLT processing (available for Customer Journey Analytics Foundation and Customer Journey Analytics Select)
Customer Journey Analytics Priority Ingestion Intermediate: 72-hour-old data within 90-minute SLT processing (available for Customer Journey Analytics Prime)
Customer Journey Analytics Priority Ingestion Advanced: 1-week-old data within 90-minute SLT processing (available for Customer Journey Analytics Ultimate)
June 12, 2024
Select multiple fields in a drop-down filter
When multiple fields have been added to a drop-down filter, users can now select more than one field at a time. The panel is filtered to include any of the selected fields.
Previously, users could select only one field at a time in a drop-dow filter.
The option to require a selection in a drop-down filter as been moved to the menu when right-clicking a drop-down filter.
Previously, users could click the (x) next to the No Filter option in the drop-down menu.
A new table of contents is now available for projects. The table of contents provides links that enable users to quickly move between panels and visualizations within the project.
The table of contents is available in the left rail in all projects.
Create hyperlinks for dimension items in a freeform table
You can create hyperlinks for one or more dimension items to make them clickable within a freeform table in Analysis Workspace.
You can create hyperlinks for dimension items that have URL values, or you can create custom URLs for dimension items that have non-URL values.
You can create dynamic custom URLs for multiple dimension items by using variables. Variables can reference the value of a dimension item or they can reference the breakdown dimension.
Use your Customer Journey Analytics data view with Adobe Journey Optimizer
A new configuration option in Customer Journey Analytics allows you to designate a Customer Journey Analytics data view to use with Adobe Journey Optimizer, without the need for manual configuration.
The BI extension enables SQL access to the data views that you have defined in Customer Journey Analytics. Learn more
May 15, 2024
AI Assistant for Customer Journey Analytics
Allows you to ask natural-language questions in the Customer Journey Analytics UI and get answers based on Customer Journey Analytics documentation.
(Updated documentation link to follow)
June 6, 2024
The Streaming Media Collection Add-on: Send web data to Adobe Experience Platform Edge Network with the Web SDK
You can now use the Adobe Experience Platform Web SDK to send streaming media web data to Adobe Experience Platform Edge Network, allowing you to build more personalized campaigns and provide more personalized content, resulting in more tracking data to report on.
This enhancement provides a unified collection method for web implementations across all Platform solutions, such as Customer Journey Analytics, RT-CDP, AJO, and Event Forwarding. Previously, the only way to send streaming media web data to Edge Network was by using the Media Edge API.
Lets you do simple math operators within data views to answer questions about your users. For example, you can combine product, warranty and shipping revenue.
(Updated documentation link to follow)
June 5, 2024
Share accounts and locations that are used for export and import
Users can now make the accounts and locations they create available to all users in their organization. Only account and location owners and system administrators can edit and delete accounts and locations.
Previously, accounts and locations could be used only by the user who created them.
These settings are available when users configure cloud export accounts and configure cloud export locations.
(Updated documentation link to follow)
June 12, 2024
June 30, 2024
New documentation for upgrading from Adobe Analytics to Customer Journey Analytics
For organizations upgrading from Adobe Analytics to Customer Journey Analytics, there are multiple upgrade options and many considerations to keep in mind based on an organization’s current Adobe Analytics implementation and long-term goals. New documentation resources are now available to help you better understand:
The various upgrade paths that exist
Which upgrade paths are available based on an organization’s current Adobe Analytics implementation
The advantages and disadvantages of each upgrade path
Exposed monthly reports in Reporting Activity Manager
When viewing reporting activity for all connections in Reporting Activity Manager, a graph is now available that shows the monthly reports/requests that were run at the IMS Org level, for both the current and previous month.
Note: Data is available starting partway through the month of March, 2024.
April 15, 2024
Intelligent Captions in mobile scorecards
Intelligent Captions can help non-analysts better make sense of their data without the help of analysts. They are now available in Customer Journey Analytics scorecards.
April 17, 2024
Permissions enhancement for project-only Workspace components
Previously, if one user (User A) shared a project with another user (User B), and gave User B edit access to the project, User B would be able to edit the project. However, User B would not be able to edit quick filters embedded in the project. That limitation is now removed - User B can edit quick filters and other project-only components that are embedded in the shared project.
April 17, 2024
Administrators can manage all locations in their organization
A new option on the Locations page allows Administrators to view and manage all locations in the organization. Previously, administrators could view and manage only the locations they created.
April 2024
Adobe Product Analytics: Feature Matrix
Fuel investment decisions by understanding what your core, power, one-time, and questionable features are. Feature matrix measures events by frequency of use vs % active users and compares to median usage.
April 17, 2024
April 30, 2024
Adobe Product Analytics: Enhanced Insights in Funnel
In the Funnel view, the written insights have been enhanced to include categories, deltas and descriptions to further understandability of the chart and table.
April 17, 2024
April 26, 2024
Adobe Product Analytics: Enhanced retention view
Several capabilities have been added to the Retention view to drive deeper & customizable retention insights:
Unlink start and return events
Compare multiple return events in a single view
Customize the retention model applied with on or after (unbounded), on each (bounded) and bracketed settings
Show & hide individual cohort rows in the chart
April 24, 2024
May 8, 2024
Adobe Product Analytics: Compare events within a single Funnel step
You can now compare events within a single funnel step in the Funnel view. This is particularly useful when your journey has step options or a step where an A/B experiment is being run.
April 23, 2024
May 3, 2024
B2B Schema Transformation for Person to Account
Lets you transform datasets to better support person-based lookups in Customer Journey Analytics B2B reporting scenarios. This capability is available for datasets for B2B schemas based on the following classes:
XDM Business Account Person Relation
XDM Business Opportunity Person Relation
XDM Business Marketing List Members
XDM Business Campaign Members
May 1, 2024
Experience Edge bot detection
Bot detection allows you to identify events generated by Web SDK, Mobile SDK and Server API as being generated by known spiders and bots.
May 1, 2024
Derived fields: Next or Previous function
These new features let you take a field as an input and then identify the n-previous or n-next value to get a better view into the user journey. This functionality could also be combined with other functions in Derived Fields, such as Concatenate, to create new dimensions.
May 1, 2024
Audiences are published to a new “Audiences” section in Experience Platform
Audiences that are published from Customer Journey Analytics are now available in the new “Audiences” section in Adobe Experience Platform.
Previously, audiences that were published from Customer Journey Analytics were available in Experience Platform under the “Segments” section.
This improvement provides the following benefits:
Audiences no longer have a 1-hour delay before they appear in Experience Platform; they are available seconds after they are published.
Audiences can be sorted in Experience Platform by using the “Origin” column, which displays the application from which the audience was originally published.
Filter and sort options in Experience Platform enable you to more quickly find the relevant audiences.
Important notices for Customer Journey Analytics Administrators
Notice
Notice added or updated
Description
Updated links in Data views and Connections UIs
February 15
At the beginning of March, Adobe plans to update the following links in the Customer Journey Analytics product user interface. Please update your bookmarks accordingly.
Intelligent Captions can help non-analysts better make sense of their data without the help of analysts. They are now available in Customer Journey Analytics scorecards.
April 10, 2024
Change to deletion protocol for Workspace projects
Previously, deleted Workspace projects were never purged from the system. We will now start purging deleted projects after 180 days. During the 180 days after deletion, users can still access a deleted project via the Web interface if they have a URL to the direct project.
This information can help you determine whether a project is valuable to users in your organization by showing the date and time when the project was last opened. Previously, the Last used column was available only in the Calculated metrics manager, Segments manager, and Alerts manager.
March 13, 2024
Usage metrics
The usage metrics interface shows the usage of ingested and reportable rows across all connections. This interface lets you determine whether your Customer Journey Analytics usage complies with what is contractually agreed upon.
March 13, 2024
Streaming Media Collection Add-on Reporting - Average Minute Audience (AMA)
The Average Minute Audience panel is now available in CJA. Customers who have purchased the Streaming Media Collection Add-on can use the Average Minute Audience panel to better understand average consumption of their content.
Average minute audience enables comparisons of programming of any length or genre. In addition, customers can compare or append this digital average minute audience to linear TV average minute metrics.
This panel gives more flexibility to measure the average audience for custom time periods, as well as when the duration classification has been updated after the fact.
Lets you transform datasets to better support person-based lookups in Customer Journey Analytics B2B reporting scenarios. This capability is available for datasets for B2B schemas based on the following classes:
XDM Business Account Person Relation
XDM Business Opportunity Person Relation
XDM Business Marketing List Members
XDM Business Campaign Members
April 17, 2024
Report Builder usage included in the “Used in” column in the Calculated metrics manager and the Filters manager
When viewing the Used in column in the Calculated metrics manager or the Filters manager, usage data is now available for the Report Builder.
Previously, usage data in the Filters manager was available only for Alerts, Projects, Scheduled Projects and Calculated metrics; while usage data in the Calculated metrics manager was available only for Alerts, Projects, and Scheduled Projects.
July
Adobe Product Analytics: Compare events within a single Funnel step
In the Funnel: Friction view, you can now compare events within a single funnel step. This is particularly useful when your journey has step options or a step where an A/B experiment is being run.
March 29, 2024
April 12, 2024
Administrators can manage all locations and accounts in their organization
A new option on the Locations tab (on the Components > Exports page) allows Administrators to view and manage all locations in the organization.
A new option on the Location accounts tab (on the Components > Exports page) allows Administrators to view and manage all accounts in the organization.
Previously, administrators could view and manage only the locations and accounts that they created.
Important notices for Customer Journey Analytics Administrators
Notice
Notice added or updated
Description
Updated links in Data views and Connections UIs
February 15
At the beginning of March, Adobe plans to update the following links in the Customer Journey Analytics product user interface. Please update your bookmarks accordingly.
Adobe may add optional request and response members (name/value pairs) to existing API objects without notice or changes in versioning. Such additions should be non-breaking changes for your implementation. Adobe recommends that you refer to the API documentation of any third-party tool you integrate with our APIs so that such additions are ignored in processing if not understood. Adobe will not remove parameters or add required parameters without first providing standard notification through release notes.
Forecasting is a new Analysis Workspace feature used to forecast a standard or calculated metric with any supported time granularity (hourly, daily, weekly, monthly and yearly) for freeform tables and line charts.
January 31, 2024
February 21, 2024
Row count metrics for lookup and profile data
Row count metrics for datasets, configured as part of a connection, now include records added, skipped, or deleted from profile and lookup datasets.
February 14, 2024
Usage metrics
The usage metrics interface shows the usage of ingested and reportable rows across all connections. This interface lets you determine whether your Customer Journey Analytics usage complies with what is contractually agreed upon.
February 20, 2024
March 12, 2024
Adobe Product Analytics: Share with Anyone
Lets you share a read-only link to Adobe Product Analytics projects with people who don’t have access to Product Analytics.
March 5, 2024
Adobe Product Analytics: Apply calculated metrics
You can now access calculated metrics created in Analysis Workspace or the Calculated Metric builder in the Trends: Usage view, enabling you to trend and compare metrics over time.
February 16, 2024
Updated links in Data views and Connections UIs
At the beginning of March, Adobe plans to update the following links in the Customer Journey Analytics product user interface. Please update your bookmarks accordingly.
Streaming Media Collection Add-on Reporting - Average Minute Audience (AMA)
The Average Minute Audience panel is now available in CJA. Customers who have purchased the Streaming Media Collection Add-on can use the Average Minute Audience panel to better understand average consumption of their content. Average minute audience enables comparisons of programming of any length or genre. In addition, customers can compare or append this digital average minute audience to linear TV average minute metrics. This panel gives more flexibility to measure the average audience for custom time periods, as well as when the duration classification has been updated after the fact.
Important notices for Customer Journey Analytics Administrators
Notice
Notice added or updated
Description
Adobe API object member additions
January 17, 2024
Adobe may add optional request and response members (name/value pairs) to existing API objects without notice or changes in versioning. Such additions should be non-breaking changes for your implementation. Adobe recommends that you refer to the API documentation of any third-party tool you integrate with our APIs so that such additions are ignored in processing if not understood. Adobe will not remove parameters or add required parameters without first providing standard notification through release notes.
You can retrieve details on why records are skipped when setting up a connection. See Connection details for more information.
February 5, 2024
February 5, 2024
Time-series forecasting
Forecasting is a new Analysis Workspace feature to forecast a standard or calculated metric with any supported time granularity (hourly, daily, weekly, monthly and yearly) for freeform tables and line charts.
January 31, 2024
February 21, 2024
Updates to the Key Metrics Summary visualization
When using the Key Metric Summary visualization, the Comparison date range can now automatically update, depending on whether the Comparison date range option you choose is relative to the primary date range or fixed. Learn more.
Retention rates is a new guided analysis that enables you to measure your users’ ongoing return habits. Learn more
N/A
January 8, 2024
Adobe Product Analytics - Trendline overlay
Trendlines is a new overlay setting available in the Usage trends view and help to depict a clearer pattern in data.
N/A
January 17, 2024
Adobe Product Analytics - Query rail enhancements
In guided analysis, the left query rail now includes the View type and Counted as settings, previously available in Visualization settings.
N/A
January 31, 2024
Adobe Product Analytics - User stream analysis
User Streams is a new guided analysis that allows you to explore individual user event streams which can help you find experience patterns and tell better user stories.
Important notices for Customer Journey Analytics Administrators
Notice
Notice added or updated
Description
Adobe API object member additions
January 17, 2024
Adobe may add optional request and response members (name/value pairs) to existing API objects without notice or changes in versioning. Such additions should be non-breaking changes for your implementation. Adobe recommends that you refer to the API documentation of any third-party tool you integrate with our APIs so that such additions are ignored in processing if not understood. Adobe will not remove parameters or add required parameters without first providing standard notification through release notes.
