Once your organization meets all prerequisites and understands common limitations and stitching method specific (field-based and graph-based) limitations, you can follow these steps to start using stitching in Customer Journey Analytics.
The Customer Journey Analytics package you are entitled to determines the available stitching methods, options for the initial backfill duration, lookback window, replay frequency, and maximum number of datasets permitted for stitching. See the Customer Journey Analytics product description for more details. Decide on the available options before requesting support.
Customer Journey Analytics Select |
Customer Journey Analytics Prime |
Customer Journey Analytics Ultimate |
|
---|---|---|---|
Available stitching methods | |||
One-time stitching backfill duration | 13 months | 13 months | 25 months |
Lookback window and replay frequency | |||
Maximum number of datasets permitted for stitching | 5 | 10 | 50 |
Contact Adobe Customer Support with the following information:
The Adobe Customer Support works with Adobe engineering to enable stitching upon receiving your request. Once enabled, a new rekeyed dataset that contains a new stitched ID column appears in Adobe Experience Platform. Adobe Customer Support can provide the new dataset’s ID.
When first turned on, Adobe provides a backfill of stitched data. See your Customer Journey Analytics package for the option available.
If you want to use the new stitched dataset in a cross-channel analysis, you need to add the new stitched dataset to a connection in Customer Journey Analytics. Then add any other datasets required for cross-channel analysis, and select the correct person ID for each dataset.
Create a data view based on the connection.
Once the data view is set up, you can run your Customer Journey Analytics reporting analysis across channels and devices.