When you enable Voice and Chatbots on Application reporting, the following dimensions (and metrics) are created. You can use Context data variables to set them to the desired string value. When enabled in report suite settings, Processing rules are automatically created that map voice analytics dimensions to their associated context data variable.
Dimension name | Description | Context data variable |
---|---|---|
Voice Error Type | The type of error encountered. | a.voiceerrortype |
Voice Language | The language that the user interacts with your voice app. | a.voicelanguage |
Voice Intent | The command that the user intends to run. | a.voiceintent |
Voice App Response | The response that the voice app returned to the user. | a.voiceappresponse |
Voice Authentication | The authenticated state of the user when interacting with the voice app. | a.voiceauthentication |
Point of Interest ID | The point of interest ID. | a.loc.poi.id |