When you enable Voice and Chatbots on Application reporting, the following metrics (and dimensions) are created. You can use Context data variables to set them to a value of 1
(or more if applicable). When enabled in report suite settings, Processing rules are automatically created that map voice analytics metrics to their associated context data variable.
Metric name | Description | Context data variable |
---|---|---|
Voice Utterances | Triggers when a command is issued to a voice assistant. | a.voiceutterances |
Voice End Session | Triggers when the voice app is closed. | a.voiceendsession |
Voice Error | Triggers when the voice app encounters an error. | a.voiceerror |