If you do not upload using drag-and-drop, you can upload Customer Attribute data via FTP to Experience Cloud.
You can upload the data after you create a Customer Attribute source and an FTP account in Experience Cloud. You create one FTP account per attribute source. The uploaded files are stored in the root folder of that account. The data must be in .csv
format, with a second .fin
file to indicate that the upload is complete.
Review Data file requirements for uploading Customer Attributes before uploading the file.
File uploads to the Customer Attributes FTP site can be done via FTP or SFTP:
To upload the data file via FTP
Create a Customer Attribute source and upload the data file….
Ensure that you are logged in to your FTP site at ftp.adobe.com/<sftpname>
.
Click Actions > File Upload.
Upload a .fin
file, so that your file can be retrieved.
The file type .fin
is user-created and signals that the upload is finished. It can be a blank notepad file. For example, if you upload crs123.csv
, you also upload crs123.fin
.
If the upload is successful, both files are moved to a folder called processed.
See Data file requirements for uploading Customer Attributes for important information about file names and structure.