AI Assistant in Adobe Experience Platform product documentation
AI Assistant in Adobe Experience Platform is a conversational tool that you can use to accelerate your workflows with Experience Platform applications and services. Use AI Assistant to boost your overall productivity, amplify your understanding of product knowledge and operational insights, as well as gather recommendations relevant to your queries and business use cases.
AI Assistant supports Experience Platform, Real-Time CDP, Adobe Journey Optimizer and Customer Journey Analytics.
Get started
Get started by reading the material in the links below to familiarize yourself with the concepts and capabilities of AI Assistant.
Understand your data objects
Retrieve operational insights pertaining to your data objects for a better view on their statuses, usage, and linage impact. |
Enhance your learning
Discover, troubleshoot, and amplify your understanding of product knowledge without interrupting your workflows. |
Visit the AI Assistant video playlist
Learn about the many different challenges and use cases that you can address with AI Assistant. |
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New features
Get a glimpse of the newest enhancements in AI Assistant, including capabilities currently in the Alpha or Beta stages.
Monitor significant changes and forecast audiences
You can use AI Assistant to monitor significant changes and provide growth forecasts for your audience and dataset sizes. You can then use this information to ensure the integrity of your audience data and offer forward-looking projections to support data-informed decision-making.
Estimate audience size and propensity
You can use AI Assistant’s natural language estimation capabilities to estimate audience sizes and predict audience propensities, giving you easier access to insights on your audiences.
Discover XDM fields for audience creation
You can use AI Assistant to help your discover of Experience Data Model (XDM) fields that you can then use to create target audiences within Experience Platform.
AI Assistant for Customer Support
You can use AI Assistant for Customer Support to seamlessly troubleshoot without leaving your workflows. When needed, support administrators can now use AI Assistant for Customer Support to create customer support tickets, complete with context and session details from your interactions with AI Assistant.
Video library
Watch the following videos to further amplify your knowledge on AI Assistant capabilities and use cases:
Understanding the basics
Watch this video for an introduction to AI Assistant in Adobe Experience Platform and for a breakdown of how you can use it to enhance productivity, accelerate workflows, and improve product understanding.
AI Assistant security overview
Watch this video for a comprehensive overview of the security features and processes of AI Assistant. Additionally, you can read the AI Assistant security fact sheet for more information on the security architecture of AI Assistant.
AI Assistant product knowledge
In AI Assistant, product knowledge refers to concepts and topics grounded in Experience League documentation. Watch this video for information on how you can use AI Assistant product knowledge to guide your tasks without leaving your workflows.
AI Assistant operational insights
Operational insights refer to the answers that AI Assistant generates when queried about the metadata of your objects. Watch this video to learn how you can use operational insights to to discover usage, lineage, and hygiene insights on the data objects in your organization.
Watch this video to learn how you can use the Permissions interface to gain access to AI Assistant.
Use case library
Watch this video to learn how you can use AI Assistant product knowledge to reduce onboarding time.
Watch this video to learn how to use AI Assistant to de-clutter your audience and optimize your marketing operations.
Use the discoverability panel to get started
Watch this video to learn about the discoverability panel in AI Assistant and how you can use it to get started with AI Assistant.
Verify and validate AI responses
Watch this video to learn how you can use AI Assistant to verify and validate responses.
Execute more effective lineage and impact analysis
Watch this video to learn how you can use AI Assistant to execute more effective impact analysis before any changes are made to your data objects.
Use AI Assistant for customer support
Watch this video to learn how you can use AI Assistant for Customer Support to seamlessly troubleshoot without leaving your workflows.
AI Assistant use case library
Read the following for AI Assistant use case examples:
Watch the following videos for additional AI Assistant use case examples:
Browse the links below to further your understanding of AI Assistant use cases, capabilities, and much more.
| Real-Time CDP Documentation - UI guide - Access AI Assistant - Privacy, security, and governance - FAQ |
Adobe Journey Optimizer Documentation |
Customer Journey Analytics Documentation |
