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License usage dashboard
You can view important information about your organization’s license usage through the Adobe Experience Platform License usage dashboard. The information displayed here is captured during a daily snapshot of your Platform instance.
License usage reports provide a high degree of granularity over your license usage metrics. The dashboard provides usage metrics for each purchased product (and associated add-ons), the consolidated usage of metrics in all production or development sandboxes, and the usage metric from a specific sandbox. The following Experience Platform applications can be tracked with usage metrics: Real-Time Customer Data Platform, Adobe Journey Optimizer, and Customer Journey Analytics.
This guide outlines how to access and work with the license usage dashboard in the UI and provides more information regarding the visualizations displayed in the dashboard.
For a general overview of the Platform UI, refer to the Experience Platform UI guide.
License usage dashboard data
The License usage dashboard displays a list of all the Experience Platform products that you have purchased and any add-ons for those products. From this dashboard, you can find a snapshot of your organization’s license-related data for Experience Platform across any associated sandbox.
The data in this dashboard is displayed exactly as it appears at the specific point in time when the snapshot was taken. In other words, the snapshot is not an approximation or sample of the data, and the dashboard is not updating in real time.
Any changes or updates made to the data since the snapshot was taken will not be reflected in the dashboard until the next snapshot is taken.
Exploring the license usage dashboard
To navigate to the license usage dashboard within the Platform UI, select License usage in the left rail. The Overview tab opens, displaying a list of available products.
The license usage dashboard is not enabled by default. Users must be granted “View License Usage Dashboard” permission to be able to view the dashboard. For steps on granting access permissions for viewing the license usage dashboard, refer to the dashboard permissions guide.
Overview tab
The License Usage dashboard displays two separate tables: Core products and Add-ons.
-
Core products table: This table lists the main Adobe Experience Platform products licensed by your organization. Each core product has its own metrics, usage tracking, and drill-through views at the sandbox level. These core products provide the key metrics for tracking, and any add-ons are included in these metrics.
-
Add-ons table: This table lists additional products whose license amounts are combined with the metrics supported by the core products. Add-ons do not have separate metrics but enhance the usage tracking of the core products they are associated with.
| Column name | Description |
|---|---|
| Product | The Adobe solution licensed by your organization. |
| Primary Metric | The primary metric used for tracking within that product. |
| License Amount | The contracted value for the maximum amount of the Primary Metric as agreed in your product license agreement. |
| Usage | The amount of your primary metric used. This value provides the total usage of that metric across all sandboxes, either production or development. |
| Usage % | The percentage of your primary metric used according to your license amount. |
| Prediction Usage | The predicted usage percentage of your primary metric according to your license amount. |
License amounts for add-ons are included in the License Amount of the core products. For example, if you buy one pack of five sandboxes as an add-on, the amount is added to that of the base product. The add-ons table shows a License Amount specific to the add-on, but the actual usage is tracked through the base product.
The tables indicate the primary metric for each product, as each product can track numerous metrics.
Predicted usage
Proactively manage and optimize your licensing resources based on insightful usage predictions. The Predicted Usage column accurately predicts future license usage at the sandbox level, across all production and development sandboxes, for all of your purchased products. This alerting capability provides a forecast of license usage for six weeks in the future, based on your usage up to the 15th of this calendar month. Predictions are provided with a lower & an upper bound.
Predictions are refreshed on a monthly basis. The date of refresh is included in an info icon (
) above the column title.
To see a summary of a product’s entitlement usage, select a product from the Core products table.
The summary tab appears. You can use the granular predictions available on the Summary and Details tabs to ensure informed decision-making for efficient license use.
Please note that license usage predictions are approximations based on past usage. You are responsible for understanding your organization’s actual usage and ensuring that usage does not go beyond the scope of your organization’s license with Adobe.
The percentage of predicted usage is determined as follows:
- If the lower and upper bounds are significantly different, they are displayed as a range (for example, 32% - 35%).
- If the lower and upper bounds are nearly identical and not zero, they are displayed as an approximated value (for example, ~34%).
- If the lower and upper bounds are nearly identical and zero, they are displayed as exactly 0%.
“Nearly identical” in this context means that the values are statistically significant to two decimal places (for example, a lower bound of 0.342 and an upper bound of 0.344 are both rounded to 34%).
The predicted usage feature supports the following metrics:
- Addressable audience
- Compute hours
- Customer Journey Audience number of rows
- Total Data Volume
Summary tab
To view more metrics and detailed insights on your product license usage, select a product name from the list. The Summary view for that product appears. All available metrics are displayed on the Summary tab. The metrics available depend on the licensed product. This view provides a consolidated view of all metrics across all production or development sandboxes. The same level of analysis is provided for both production and development sandboxes.
On the summary tab, the table includes the Metric column. These human-readable descriptions indicate all metrics used for that type of sandbox.
Select a sandbox
To change the view between production and development sandbox types, select either Production sandboxes or Development sandboxes. The selected sandbox type is indicated by the radio button next to the sandbox name.
Consumption reporting for sandboxes is cumulative for all sandboxes of the same type. In other words, selecting Production or Development provides consumption reports for all production or development sandboxes, respectively.
Permission to view the license usage dashboard must be specified at a sandbox level. Add permissions to each individual sandbox to view them within the dashboard. This limitation will be addressed in a future release. In the meantime, the following workaround is available:
- Create a product profile in the Adobe Admin Console.
- Under Permission in the Sandbox category, add all sandboxes you wish to view in the license usage dashboard.
- Under the User Dashboard Permission category, add “View License Usage Dashboard” permission.
Details tab
To see a particular usage metric from a specific sandbox, navigate to the Details tab. The Details tab shows all the available sandboxes within either the Production or Development sandboxes.
From this view, you can select 
next to a sandbox name to view the visualization for that metric. A dialog opens with a visualization for that metric.
Visualizations
Each visualization widget includes the following aspects:
- A line graph tracking the metric change over time
- A key for the line graph
- The sandbox name
- A dropdown menu to adjust the time period for the line graph
The line graphs compare usage numbers for your organization to the total available with your organization’s licensing and provide a percentage of total usage.
The lookback period of analysis can be adjusted from the dropdown menu. The default value of the last 30 days
To select a date range, you can use the date range dropdown to select the time period to display in the dashboard. There are multiple options available, including the default value of the last 30 days.
You can also select Custom date to choose the time period that is shown.
Available metrics
Starting August 20th, customers with entitlements for ‘Average Profile Richness’ and ‘Total Storage’ instead saw ‘Total Data Volume’ in the License Usage Dashboard. There was no change to customer entitlements, only a simplification of tracking metrics. Total Data Volume represents the data available in Adobe Experience Platform Profile Service for engagement and personalization workflows. This simplified metric improved the management and measurement of Profile Service use. Customers were encouraged to contact their Adobe representative for further clarification on this change.
The license usage dashboard reports on several unique metrics that are applicable to multiple products in the organization. The available metrics are:
| Metric | Description |
|---|---|
| Audience Activation Size | The total size of profiles activated to any file-based destination in a year. Note: This does not include profiles sent through streaming destinations. |
| Addressable Audience | The sum of your business audience entitlement and the consumer audience entitlement. A consumer audience is defined as the number of person profiles identified as a “Consumer Audience” on the sales order. A business audience is defined as the number of business person profiles identified as the “Business Audience” on the sales order. |
| Adhoc Query Service Users Packs | An add-on to increase your authorized concurrent Query Service Users entitlement by five additional concurrent Query Service users and one additional concurrently running ad hoc query per pack. Multiple additional Ad Hoc Query User packs may be licensed. |
| Average profile richness | Deprecated - The sum of all production data stored within the Hub Profile Service at any point in time, divided by five times the number of authorized business person profiles. Average profile richness is a shared feature. |
| CJA Rows Available | The daily average rows of data available for analysis within Customer Journey Analytics. |
| Computed Attributes | The total count of aggregated profile behavioral data. Aggregated profile behavioral data is based on experience events that are converted into a profile attribute and can be included in a person profile or business person profile. |
| Consumer Audience | The number of person profiles identified as “Consumer Audience” on the sales order. |
| Data Export Size | The amount of data sent through dataset activations in a year. |
| Data Exports | The total size of datasets that can be exported to any non-Adobe solution (directly or indirectly) in a year. |
| Data Lake Storage | The quantity used of the analytical data store within Adobe Experience Platform. |
| Engageable Audience | This metric refers to the audience of engageable profiles. An engageable profile is a record of information representing an individual and is represented in the Profile Service. These records are profiles that you have attempted to engage with using Journey Optimizer’s authoring, decisioning, delivery, experimentation, or orchestration capabilities during the past 12 months. |
| Look-alike Audiences | The count of audiences that are generated by modeling an existing consumer audience to identify person profiles similar to that existing consumer audience. |
| Number of AMM Models | A count of the machine learning model (built in Adobe Mix Modeler) used to measure and/or predict a specified outcome based on your investments. |
| Number of Sandboxes | The count of logical separations within your instance of any Adobe On-demand Service that accesses Adobe Experience Platform isolating data and operations. |
| Profile Richness No of Packs | An increase in your authorized Total Data Volume by 25 KB per profile for each Additional Profile Richness pack. |
| Query Service Compute Hours | A measure of the amount of time taken by the Query Service engines to read, process, and write data back into the data lake when a batch query is executed. |
| Streaming Segmentation No of Packs | The packs update segment membership for a person profile as new data enters the Segmentation Service through a streaming flow. Segment membership is evaluated based on the current person profile attributes and the value of the current event, without taking historical behavior into account. Streaming Segmentation is a shared feature. |
| Total Data Volume | The total amount of data available for Adobe Experience Platform Profile Service to use in engagement workflows. See the frequently asked questions about Total Data Volume to learn more. |
You can check your license entitlements in your Sales Order to calculate metrics such as your ‘Storage Allowance’.
For example,
- Storage Allowance = The number of “authorized profiles” in your contract X Average Profile Richness
The availability of these metrics and the specific definition of each of these metrics varies depending on the licensing that your organization has purchased. For detailed definitions of each metric, refer to the appropriate Product Description documentation:
| License | Product Description |
|---|---|
|
Adobe Experience Platform |
|
Experience Platform, App Services, and Intelligent Services |
|
Adobe Real-Time Customer Data Platform |
|
Adobe Experience Platform Activation |
|
Adobe Experience Platform Intelligence |
|
Adobe Journey Optimizer |
The license usage dashboard only reports on the latest license that has been provisioned for your organization. If the latest license provisioned for your organization does not appear in the table above, the license usage dashboard may not display properly. Support for additional licenses and multiple licenses in a single organization is planned for a future release.
Next steps
After reading this document, you are able to locate the license usage dashboard and view usage metrics for each purchased product, for all production or development sandboxes, and for a specific sandbox. You can find more information about available metrics for your organization, based on the licensing your organization has purchased.
To learn more about other features available in the Experience Platform UI, refer to the Platform UI guide.
