Attribution AI error troubleshooting

This document provides answers to frequently asked questions about Attribution AI.

Unable to access Attribution AI in Chrome incognito

Loading errors in Google Chrome’s incognito mode are present because of updates in Google Chrome’s incognito mode security settings. The issue is actively being worked on with Chrome to make experience.adobe.com a trusted domain.

Recommended fix

To workaround this issue you need to add experience.adobe.com as a site that can always use cookies. Start by navigating to chrome://settings/cookies. Next, scroll down to the Customized behaviors section followed by selecting the Add button next to “sites that can always use cookies”. In the popover that appears, copy and paste [*.]experience.adobe.com then select the Including third-party cookies on this site checkbox. Once complete, select Add and reload Attribution AI in incognito.