Configure Sinch provider

When using the Sinch provider with Journey Optimizer, you can find two distinct options:

• SMS Configuration: Set up your Sinch API credentials to send SMS messages seamlessly.

• MMS Configuration: For multimedia messaging (MMS), configure your Sinch MMS API credentials. Note that tracking and responding to inbound messages, are handled by the SMS configuration. MMS setup is only for outbound delivery of the MMS message.

Sinch API credentials

To configure your Sinch provider to send SMS messages and MMS with Journey Optimizer, follow these steps:

1. In the left rail, browse to Administration > Channels > SMS Settings and select the API Credentials menu. Click the Create new API credentials button.

2. Configure your SMS API credentials, as detailed below:

    List of SMS credentials for configuration

   Configuration fields	Description
   SMS vendor	Sinch
   Name	Choose a name for your API Credential.
   Service ID and API Token	Access the APIs page, you can find your credentials under the SMS tab. Learn more in Sinch Documentation.
   Opt-In Keywords	Enter the default or custom keywords that will automatically trigger your Opt-In Message. For multiple keywords, use comma-separated values.
   Opt-In Message	Enter the custom response that is automatically sent as your Opt-In Message.
   Opt-Out Keywords	Enter the default or custom keywords that will automatically trigger your Opt-Out Message. For multiple keywords, use comma-separated values.
   Opt-Out Message	Enter the custom response that is automatically sent as your Opt-Out Message.
   Help Keywords	Enter the default or custom keywords that will automatically trigger your Help Message. For multiple keywords, use comma-separated values.
   Help Message	Enter the custom response that is automatically sent as your Help Message.
   Double Opt-In Keywords	Enter the keywords which trigger the double opt-in process. If a user profile does not exist, it is created upon successful confirmation. For multiple keywords, use comma-separated values. Learn more about the SMS Double Opt-in.
   Double Opt-In Message	Enter the custom response that is automatically sent in response to the double opt-in confirmation.
   Inbound Number	Add your unique inbound number or short code. This allows you to use the same API credentials across different sandboxes, each with its own inbound number or short code.
   Custom Inbound Keywords	Define unique keywords for specific actions, e.g. DISCOUNT, OFFERS, ENROLL. These keywords are captured and stored as attributes in the profile, allowing you to trigger a streaming segment qualification within the journey and deliver a customized response or action.
   Default Inbound Reply Message	Enter the default reply that is sent when a end user sends an inbound SMS that does not match any of the defined keywords.
   Override URL	Enter your custom URL to replace the default endpoints for SMS delivery reports, feedback data, inbound messages or event notifications. Sinch will send all relevant updates to this URL instead of the predefined ones.

3. Click Submit when you finished the configuration of your API credentials.

4. In the API Credentials menu, click the bin icon to delete your API credentials.

5. To modify existing credentials, locate the desired API credentials and click the Edit option to make the necessary changes.

After creating and configuring your API credential, you now need to create a channel configuration for SMS messages. Learn more

Sinch MMS API credentials

To configure Sinch MMS to send MMS with Journey Optimizer, follow these steps:

1. In the left rail, browse to Administration > Channels > SMS Settings and select the API Credentials menu. Click the Create new API credentials button.

2. Configure your MMS API credentials, as detailed below:

   • SMS vendor: Sinch MMS.

   • Name: choose a name for your API Credential.

   • Project ID, App ID and API Token: follow the steps below to gather your MMS API credentials.

     • For Project ID and App ID: Access the Conversation API Overview page of your Sinch project on your Sinch Dashboard.
     • For API Token: Obtain the Access keys for your Sinch Project and generate a Base64 API Token out of your Sinch Project Access keys.

3. Click Submit when you finished the configuration of your API credentials.

4. In the API Credentials menu, click the bin icon to delete your API credentials.

5. To modify existing credentials, locate the desired API credentials and click the Edit option to make the necessary changes.

After creating and configuring your API credential, you now need to create a channel configuration for MMS messages. Learn more