Configure Twilio provider

To configure Twilio with Journey Optimizer, you need to create a new API credentials used for Twilio:

1. In the left rail, browse to Administration > Channels > SMS Settings and select the API Credentials menu. Click the Create new API credentials button.

2. Configure your SMS API credentials, as detailed below:

   • SMS vendor: Twilio.

   • Name: choose a name for your API Credential.

   • Account SID and Auth Token: access the Account Info pane of your Twilio Console Dashboard page to find your credentials.

   • Message SID: enter the unique identifier assigned to every message created by Twilio’s API. Learn more in Twilio Documentation.

   • Inbound Number: add your unique inbound number. This allows you to use the same API credentials across different sandboxes, each with its own inbound number.

3. Click Submit when you finished the configuration of your API credentials.

4. In the API Credentials menu, click the bin icon to delete your API credentials.

5. To modify existing credentials, locate the desired API credentials and click the Edit option to make the necessary changes.

After creating and configuring your API credential, you now need to create a channel configuration for SMS and MMS messages. Learn more