- Journey Optimizer documentation
- What’s new?
- Get started
- Journeys
- Campaigns
- Conflict management & prioritization
- Test & approve
- Communication channels
- Get started with communication channels
- Email channel
- In-app channel
- Push notification channel
- SMS / MMS channel
- Direct mail
- Web channel
- Code-based experience
- Content cards
- Landing pages
- Content management
- AI Assistant for content generation
- Work with Multilingual content
- Work with Content experiment
- Personalization
- Content templates
- Reusable content fragments
- Dynamic content
- Audiences, profiles & identity
- Integrations
- Track & monitor
- Live report
- All time report
- Journey reports
- Deliverability
- Alerts
- Exclusion reasons
- Decision capabilities
- Get started with decision capabilities
- Decisioning
- Get started with Decisioning
- Decisioning guardrails & limitations
- API reference
- Manage decision items
- Configure item selection
- Create selection strategies
- Create decision policies
- Report on Decisioning
- Decisioning use case
- Decision management
- Get started with Decision management
- Create components
- Create rankings
- Create & manage offers
- Create & manage decisions
- Use batch decisioning
- Collect event data
- Leverage context data
- Create Decision Management reports
- Export your offer catalog
- API Reference
- Getting started
- Create & manage offers using APIs
- Deliver offers using APIs
- Data management
- Channel configuration
- Journey configuration
- Connect your systems and environments
- Access control
- Privacy
Get started with text messaging
Use Journey Optimizer to send text messages (SMS/MMS) to your customers on their mobile devices. You can create, personalize, and preview messages in text format from the SMS/MMS editor.
Text messages can be created and sent in a journey or in a campaign. For MMS and SMS, use the SMS action.
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In a Journey. Create a journey, add an SMS activity, and define basic settings, then browse to the Actions: SMS right pane to create the content for the SMS/MMS message. Learn how to create a journey on this page.
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In a Campaign. Create a campaign, select SMS as your action and define basic settings, then edit the message content to define the SMS/MMS message to send. Learn how to create a campaign on this page.
Adobe Journey Optimizer sends text messages through SMS service providers (or SMS gateway providers). Before creating your SMS/MMS message, configure your service provider for text messages with Journey Optimizer. Learn more.
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How-to video
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The video below shows how to configure, author, and include SMS messaging into your customer journeys.
See video
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The video below helps you better understand which mobile capabilities Adobe Journey Optimizer offers marketers.
See video
