- Journey Optimizer documentation
- What’s new?
- Get started
- Journeys
- Campaigns
- Conflict management & prioritization
- Test & approve
- Communication channels
- Get started with communication channels
- Email channel
- In-app channel
- Push notification channel
- SMS / MMS channel
- Direct mail
- Web channel
- Code-based experience
- Content cards
- Landing pages
- Content management
- AI Assistant for content generation
- Work with Multilingual content
- Work with Content experiment
- Personalization
- Content templates
- Reusable content fragments
- Dynamic content
- Audiences, profiles & identity
- Integrations
- Track & monitor
- Live report
- All time report
- Journey reports
- Deliverability
- Alerts
- Exclusion reasons
- Decision capabilities
- Get started with decision capabilities
- Decisioning
- Get started with Decisioning
- Decisioning guardrails & limitations
- API reference
- Manage decision items
- Configure item selection
- Create selection strategies
- Create decision policies
- Report on Decisioning
- Decisioning use case
- Decision management
- Get started with Decision management
- Create components
- Create rankings
- Create & manage offers
- Create & manage decisions
- Use batch decisioning
- Collect event data
- Leverage context data
- Create Decision Management reports
- Export your offer catalog
- API Reference
- Getting started
- Create & manage offers using APIs
- Deliver offers using APIs
- Data management
- Channel configuration
- Journey configuration
- Connect your systems and environments
- Access control
- Privacy
Use content templates
When creating content for any channel (except Web) in Journey Optimizer, you can use a custom template that you either:
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Created from scratch using the Content templates menu. Learn more
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Saved from an existing content in a journey or a campaign using the Save as content template option. Learn more
To start building your content with one of these templates, follow the steps below.
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Whether in a campaign or journey, after selecting Edit content, click the Content template button.
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Select Apply content template.
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Select the template of your choice from the list. Only templates compatible with the selected channel and/or type are displayed.
NOTEFrom this screen, you can also create a new template using the dedicated button, which opens a new tab.
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Click Confirm. The template is applied to your content.
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Continue editing your content as desired.
To start designing an email from a content template using the Email Designer, follow the steps described in this section.
