Configure landing page subdomains

Get started with landing page subdomains

To be able to create landing page presets, you must set up the subdomains you will use for your landing pages.

You can use a subdomain that is already delegated to Adobe, or you can configure another subdomain. Learn more about delegating subdomains to Adobe in this section.

Landing page subdomain configuration is common to all environments. Therefore:

• To access and edit landing page subdomains, you must have the Manage Landing Page Subdomains permission on the production sandbox.

• Any modification to a landing page subdomain also impacts the production sandboxes.

Use an existing subdomain

To use a subdomain that is already delegated to Adobe, follow the steps below:

1. Access the Administration > Channels menu, then select Landing page settings > Landing page subdomains.

2. Click Set up subdomain.

   

3. Select Use delegated domain from the Configuration type section.

   

4. Enter the prefix that will display in your landing page URL.

   Only alpha-numeric characters and hyphens are allowed.

5. Select a delegated subdomain from the list.

   You cannot select a subdomain that is already used as landing page subdomain.

   

   Note that you cannot use multiple delegated subdomains of the same parent domain. For example, if ‘marketing1.yourcompany.com’ is already delegated to Adobe for your landing pages, you will not be able to use ‘marketing2.yourcompany.com’. However, multi-level subdomains being supported for landing pages, you may proceed using a subdomain of ‘marketing1.yourcompany.com’ (such as ‘email.marketing1.yourcompany.com’), or a different parent domain.

   CAUTION

   If you select a domain that was delegated to Adobe using the CNAME method, you must create the DNS record on your hosting platform. To generate the DNS record, the process is the same as when you configure a new landing page subdomain. Learn how in this section.

6. Click Submit.

7. Once submitted, the subdomain displays in the list with the Processing status. For more on subdomains’ statuses, refer to this section.

   

   Before being able to use that subdomain to send messages, you must wait until Adobe performs the required checks, which can take up to 4 hours.

8. Once the checks are successful, the subdomain gets the Success status. It is ready to be used to create landing page presets.

Configure a new subdomain

To configure a new subdomain, follow the steps below.

1. Access the Administration > Channels menu, then select Landing page settings > Landing page subdomains.

2. Click Set up subdomain.

3. Select Add your own domain from the Configuration type section.

   

4. Specify the subdomain to delegate.

   CAUTION

   • You cannot use an existing landing page subdomain.

   • Capital letters are not allowed in subdomains.

   Delegating an invalid subdomain to Adobe is not allowed. Make sure you enter a valid subdomain which is owned by your organization, such as marketing.yourcompany.com.

   For landing pages, multi-level subdomains are supported. For example, you can use ‘email.marketing.yourcompany.com’.

5. The record to be placed in your DNS servers displays. Copy this record, or download a CSV file, then navigate to your domain-hosting solution to generate the matching DNS record.

6. Make sure that DNS record has been generated into your domain-hosting solution. If everything is configured properly, check the box “I confirm…”, then click Submit.

   

   When you configure a new landing page subdomain, it always points to a CNAME record.

7. Once the subdomain delegation has been submitted, the subdomain displays in the list with the Processing status. For more on subdomains’ statuses, refer to this section.

   Before being able to use that subdomain for your landing pages, you must wait until Adobe performs the required checks, which can take up to 4 hours.

8. Once the checks are successful, the subdomain gets the Success status. It is ready to be used to create landing page presets.

   Note that the subdomain will be marked as Failed if you fail to create the validation record on your hosting solution.

Undelegate a subdomain

If you wish to undelegate a landing page subdomain, contact your Adobe representative.

However, you need to perform several steps in the user interface before reaching out to Adobe.

First, perform the following steps in Journey Optimizer:

1. Unpublish all the landing pages associated with the subdomain. Learn how

2. Deactivate all the channel configurations associated with the subdomain. Learn how

Once done, reach out to your Adobe representative with the subdomain you want to undelegate.

After you request is handled by Adobe, the undelegated domain is no longer displayed on the subdomain inventory page.