Exclusion reasons

Last update: 2025-04-07
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Exclusion reason Error code Channel Explanation
RuntimeDispatchError 050301 All Channels Generic exclusion event for any Runtime dispatch error.
RuntimeRenderingError 050302 All Channels Generic exclusion event for any Runtime rendering error.
NamespaceErrorForExperimentation 050017 All Channels An exclusion event is generated when Namespace in Experiment is different from the namespace of the profile.
ExperimentationHoldoutExclusion 050018 All Channels This exclusion event is generated when the qualified Treatment for an Experiment is “Holdout”.
ExcludedForControlRules 050002 All Channels This exclusion event is generated when delivery of the current message results in violation of control rules, e.g. the number of emails allowed in one month.
DirectMailNoVariantDefined 050062 DirectMail An exclusion event is generated when in direct mail variant is not defined.
DirectMailNoMessageFoundForTreatment 050061 DirectMail An exclusion event is generated when the experiment is enabled for the message and no message is found for the qualified treatment.
EmailNoConsent 050101 Email An exclusion event is generated when the user has opted out of receiving Marketing emails.
Suppressed 050107 Email Exclusion due to one of the Suppression reasons.
EmailSuppressed 050102 Email An exclusion event is generated when the target email is suppressed.
DomainSuppressed 050105 Email An exclusion event is generated when the domain of the targeted email is suppressed.
NotAllowed 050108 Email An exclusion event is generated when the allowed list is enabled and the targeted email is excluded from the allowed list.
EmailNotAllowed 050103 Email An exclusion event is generated when the allowed list is enabled and the targeted email is excluded from the allowed list.
DomainNotAllowed 050106 Email An exclusion event is generated when the allowed list is enabled and the domain of the targeted email is excluded from the allowed list.
EmailNoSubscriberIdFoundInProfile 050025 Email An exclusion event is generated when subscriberId is not found in the profile for a subscription email.
EmailNoAddressFoundInProfile 050020 Email An exclusion event is generated when the email address is not found in the execution address.
EmailNoAddressDefinedInPreset 050021 Email An exclusion event is generated when the execution address is not defined in the configuration.
EmailNoVariantDefined 050026 Email An exclusion event is generated when no variant is defined in the email message.
EmailNoMessageFoundForTreatment 050027 Email An exclusion event is generated when the experiment is enabled for the message and no message is found for the qualified treatment.
EmailMalformedAddress 050024 Email An exclusion event is generated when the email contains a malformed address.
InAppNoVariantDefined 050041 InApp An exclusion event is generated when no variant is defined for InApp message.
InAppNoMessageFoundForTreatment 050042 InApp An exclusion event is generated when the experiment is enabled for the message and no message is found for the qualified treatment.
PushNoTokenFoundInProfile 050030 Push An exclusion event is generated when the profile does not have push tokens.
PushNoValidTokenFoundForApps 050031 Push An exclusion event is generated when no valid token is found for the targeted apps in the configuration.
PushMalformedProfile 050034 Push An exclusion event is generated when pushNotificationDetails in the profile is malformed.
PushNoConsent 050111 Push An exclusion event is generated when the user has opted out of marketing push notifications.
PushNoApplicationDefinedInPreset 050033 Push An exclusion event is generated when the configuration does not contain any application to target.
PushNoVariantDefined 050035 Push An exclusion event is generated when no variant is defined.
PushNoMessageFoundForTreatment 050036 Push An exclusion event is generated when the experiment is enabled for the message and no message is found for the qualified treatment.
SMSNoConsent 050104 SMS An exclusion event is generated when the user has opted out of marketing SMS.
SMSFromNumberNotDefinedInPreset 050152 SMS An exclusion event is generated when “FromNumber” is not defined in the configuration.
SMSNoToNumberDefinedInProfile 050153 SMS An exclusion event is generated when “ToNumber” is not defined in the configuration.
SMSNoVariantDefined 050154 SMS An exclusion event is generated when no variant is defined.
SMSNoMessageFoundForTreatment 050155 SMS An exclusion event is generated when the experiment is enabled for the message and no message is found for the qualified treatment.
WebNoVariantDefined 050041 Web An exclusion event is generated when no variant is defined for a web message.
WebNoMessageFoundForTreatment 050042 Web An exclusion event is generated when the experiment is enabled for the message and no message is found for the qualified treatment.
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